Returns & Exchanges

We want you to feel confident about every Nature Lane purchase. If something isn’t quite right, we’ll take care of you - gently and without hassle.

Our Return Window (soft + simple)

You may request a return within 14 days of delivery. We recommend opening your order soon after it arrives so we can help promptly if anything needs attention.

What’s Eligible

  • Unopened, unused items in original packaging are usually eligible for a refund to the original payment method.
  • Tried it and it’s not a fit? Please reach out—tell us what didn’t work and we’ll do our best to help with options (exchange, store credit, or guidance), even if the item is opened.
  • Damaged, leaking, or incorrect items: Contact us within 7 days of delivery with your order number and photos so we can make it right quickly.

For safety and hygiene, we generally can’t accept returns on opened skincare products unless there’s an issue with the product itself. Thanks for understanding.

How to Start a Return or Exchange

  1. Email or message us with your order number and item(s) you’d like to return or exchange.
  2. We’ll reply with next steps and a prepaid label if applicable.
  3. Pack securely (original packaging when possible) and drop off with the carrier on the label.
  4. We’ll confirm by email as soon as your return is received and processed.

Refunds

  • Once your return is delivered to our warehouse, please allow 2–3 business days for inspection and processing.
  • Approved refunds are issued to your original payment method; banks typically take 3–5 business days to post funds.
  • If a return is not eligible for refund, we’ll contact you to discuss exchange or store credit options.

Exchanges

  • Love the brand, want a different item? We’re happy to exchange if the product is in stock.
  • If an item is out of stock, we can issue store credit so you can choose something you’ll love when it’s available.

Gifts

  • If you received Nature Lane as a gift, we can provide store credit to the recipient or the purchaser, whichever you prefer.

Return Shipping

  • We’ll share a prepaid label when applicable (for damaged/incorrect items or case-by-case).
  • For preference-based returns, a return shipping cost may be deducted from the refund; we’ll outline this clearly before you send anything back.

Non-Returnable Items

  • Final sale items, gift cards, and any items not in their original condition (unless damaged/defective) aren’t eligible for return.
  • We follow all health & safety regulations for cosmetic goods.

We’re Here to Help

If you’re unsure whether your item qualifies, please reach out. We’ll review your situation with care and offer the kindest solution we can - whether that’s troubleshooting tips for sensitive skin, an exchange, or a quick refund.

For shipping timelines and tracking details, see our Shipping & Delivery page.